Refund Policy

Last updated July 2, 2026

Direct mail is a physical product: once your campaign is printed and handed to USPS it can't be recalled. Our refund policy follows that reality and maps to the order statuses you see on your dashboard.

Before printing (Paid or In production queue)

Full refund, no questions asked. Email sonnjacob00@gmail.com with your order ID and we'll cancel the campaign and refund the entire charge to your original payment method.

Once printing has started

Print and postage costs are committed when production begins, so orders in the Printing status or later are not refundable. If you catch a problem after production starts, contact us immediately — where we can still intervene, we will.

Our mistakes

If we print something different from the design you approved, or your campaign mails to materially fewer addresses than you paid for, we'll reprint at no cost or refund the affected portion — your choice.

What refunds don't cover

• Response rates or campaign results — projections are estimates, not guarantees.
• Errors in content you approved at proof stage (wrong phone number, typo in the offer, etc.).
• USPS delivery timing.

How to request one

Email sonnjacob00@gmail.com from your order email with the order ID. Refunds are issued through Stripe and typically appear within 5–10 business days.

Questions about this policy? Write us at sonnjacob00@gmail.com.